Have questions about Simbly's products, policies, or business practices? You've come to the right place. If you don't find an answer you're looking for, please drop us a line at email@example.com or use the form on our Contact Us page.
Where does the name Simbly come from?
Simbly is a combination of Simple + Assembly.
What is ApplePly, and what makes it a good furniture material?
ApplePly is a premium, high-end, plywood made of solid hardwoods. The plywood of choice for woodworkers because of its superior quality, ApplePly been produced exclusively in Eugene, Oregon since 1984. It's known for its attractive exposed edge, high strength-to-weight ratio, lightweight, and durability.
As a premium product, ApplePly uses soy-based, environmentally friendly glues to compress its layers (called innerpiles) together and avoids the use of urea-formaldehyde found in lower quality products. The ApplePly process creates a solid, smooth and beautifully finished material. Learn more about ApplePly.
How durable is Simbly furniture?
We've designed Simbly furniture for repeated assembly and dis-assembly. Our integrated fastening mechanisms are built in a factory in Switzerland and are of exceptional quality. You'll find that taking our furniture apart and re-assembling it happens with ease and and without any wear-and-tear on your product.
Are there special assembly and dis-assembly instructions?
We recommend you lay your furniture on a rug, towel, blanket, or other soft surface when assembling or dis-assembling. This is to avoid the possibility of any cosmetic surface scratches. Other than that, the only tool you'll need is the included allen wrench. A few twists, and it's complete.
What are your shipping, returns, and exchanges policies?
As straightforward as possible. Shipping is always $35 per order no matter how many products you select. You have 60 days to decide if you want to keep your furniture once it's arrived. We also offer free exchanges (provided your product is still in perfect condition and is returned to us in its original packaging). See full details of shipping, returns, and exchanges policies here.
Where is your furniture made?
All of our furniture is made in the USA, just down the road from Asheville, North Carolina in the historic town of Hendersonville. We’ve partnered with a family-owned factory to craft our products.
Why do you say your furniture is affordable?
At Simbly, we make and ship our products directly from our factory to our customers. Operating this way enables us to offer you the lowest possible price because we don't have to include any other retail or distributor markups in the final price you pay.
So instead, for example, of selling our Simbly Dining Table for $2000 (which is the price we would charge if we also sold the dining table through other retailers), we offer it directly to you for $1099.
Do you offer financing?
Yes! We partner with Affirm to offer financing options. If you'd like to use Affirm to complete your purchase, select the link on a product page (below where the price is shown) to pre-qualify. Then continue adding products to your cart and proceed to checkout. You'll have the option to checkout using Affirm.
Do you offer phone support?
We don't offer phone support as we've found most people hate waiting on hold as much as we do. We provide the fastest and best support via email and we'll be sure to get back to you within 1 business day- usually much sooner than that. If you have any questions, please reach out to firstname.lastname@example.org.
What is the inspiration behind the company?
Simbly was created to showcase how modern design, affordability, environmental sustainability, and American manufacturing can come together to elevate our lives. Attaining all four attributes at once and in combination often proves elusive.
We take great satisfaction in enabling customers to affordably access beautifully designed, modern products that also reflect their values about people and the planet.
Do you give back as a company?
Simbly is a member of 1% For The Planet, meaning we donate 1% of our revenue to environmental causes. Through out partnership with One Tree Planted, we plant one tree for every furniture product sold.