Have questions about Simbly's products, policies, or business practices? You've come to the right place.
How long will it take for my furniture to arrrive once I place an order?
We currently ship all products within 10 business days from the time of order. All of our furniture ships directly from our factory near Asheville, North Carolina via UPS Ground.
Once your products have shipped, tack on 1-5 days for your order to be delivered by UPS.
How much is shipping?
Shipping is FREE on all orders.
What are your returns and exchanges policies?
We offer FREE returns and exchanges within 30 days of receiving your order. A couple of conditions do apply (like returning it in the same shipping box and in pristine condition). See full details of shipping, returns, and exchanges policies here.
How durable is Simbly furniture?
We've designed Simbly furniture for repeat assembly and dis-assembly. Our integrated fastening mechanisms are built in a factory in Switzerland and are of exceptional quality.
Taking our furniture apart and re-assembling it is delightfully easy causes no wear-and-tear on your product.
Are there special assembly and dis-assembly instructions?
We recommend you lay your furniture on a rug, towel, blanket, or other soft surface when assembling or dis-assembling. This is to avoid the possibility of any cosmetic surface scratches. Other than that, the only tool you'll need is the included allen wrench. A few twists, and it's complete.
What is ApplePly, and what makes it a great furniture material?
ApplePly is a premium, high-end, plywood made of solid hardwoods. The plywood of choice for woodworkers because of its superior quality, ApplePly been produced exclusively in Eugene, Oregon since 1984. It's known for its attractive exposed edge, high strength-to-weight ratio, lightweight, and durability.
As a premium product, ApplePly uses soy-based, environmentally friendly glues to compress its layers (called innerpiles) together and avoids the use of urea-formaldehyde found in lower quality products. The ApplePly process creates a solid, smooth and beautifully finished material.
Where is your furniture made?
All of our furniture is made in the USA, just down the road from Asheville, North Carolina in the historic town of Hendersonville. We’ve partnered with a family-owned factory to craft our products.
How do I know I'm getting good value?
At Simbly, we make and ship our products directly from our factory to our customers. Operating in this way enables us to offer you the lowest possible price because we don't have to include any other retail or distributor markups in the final price you pay.
So instead, for example, of selling our Simbly Dining Table at retail for $2000 (which is the price we would charge on our site if we were to also wholesale it to to other retailers), we offer it directly to you for $1199.
Do you offer financing?
Yes! We partner with Affirm to offer financing options. If you'd like to use Affirm to complete your purchase, select the link on a product page (below where the price is shown) to pre-qualify. Then continue adding products to your cart and proceed to checkout. You'll have the option to checkout using Affirm.
Where does the name Simbly come from?
Simbly is a combination of Simple + Assembly.
What is the inspiration behind the company?
Simbly was created to showcase how excellent design, environmental sustainability, and American manufacturing can come together to elevate our lives and solve big challenges.
We take tremendous satisfaction in creating beautiful products that make it delightful for customers to align their home decor with their values about the planet and the people who live on it.
Do you give back as a company?
Simbly is a member of 1% For The Planet, meaning we donate 1% of our revenue to environmental causes. Through out partnership with One Tree Planted, we plant one tree for every furniture product sold.