Shipping / Returns
Our shipping policy for Simbly Furniture is simple: shipping is free. Our furniture ships flat-packed via UPS to your home or business.
Free shipping applies to orders within the contiguous 48 states. Additional fees will apply to ship to Alaska and Hawaii. We also ship internationally. Please contact us for details and a shipping quote at email@example.com.
Our furniture is shipped within 10 business days of your order from our factory in Western North Carolina, just down the road from Asheville.
30-Day Free Returns
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
*Again, please hold onto your cardboard shipping box if you think you might want to return your furniture. You have 30 days to decide. Once you're convinced you love it, you can recycle your box or compost it.
To initiate a return or exchange, please complete the following steps:.
- Visit our returns portal - Simbly-furniture.returnly.com
- Enter your email address
- Select the item you wish to return/exchange
- Print the pre-paid shipping label and affix it to your package
- Send all items back to us using the label provided
- Refunds will be processed within 48 hours of receiving your return and verifying its condition
- Exchanges will be shipped within 10 business days
- Shipping on returned items is free
- If you have further questions please contact us at firstname.lastname@example.org
PLEASE NOTE: We do no accept returns from Alaska, Hawaii, or Puerto Rico. We also do not accept International returns.
All returns will be inspected by our team once we receive them. Provided items are in good condition, your refund will be issued, minus the restocking fee. Please allow 5-10 business days for funds to be credited to your account.